Below are the questions that the Datel support team members are most frequently asked; simply click on a question to view the answer. If you find you still have questions after reading through, or your question was not covered by the database, contact us using the "Still Need Help" option on the navigation menu.

- Datel Technical Support Team

A: Unfortunately, we are not able to take orders over the phone or by mail. The codejunkies.com website is 100% Secure, however if you do not feel comfortable using your credit card to order from our site, you may be able to find what you are looking for at one of our many U.S. Retailers.

For a list of retailers that carry our products, please click on the link below:

Datel Product Retailers

A: Unfortunately, credit cards are the only acceptable method of payment when ordering from codejunkies.com and we are not able to take orders over the phone or by mail. The codejunkies.com website is 100% Secure, however if you do not feel comfortable using your credit card to order from our site, you may be able to find what you are looking for at one of our many U.S. Retailers.

For a list of retailers that carry our products, please click on the link below:

Datel Product Retailers

A: Once you place an order on Codejunkies.com, you should receive updates via email when your order is accepted and when it has shipped. However, if you would like to check the status of your order online, you can do so by following these steps:

• Log into the Codejunkies Shop
• On the right side of the screen, under My Account, choose Order History
• Choose the order that you would like to view from your list of recent orders
• Your order status will be displayed at the top of the order details page

Things to remember when ordering from codejunkies.com:

• Verify that all of your credit card information has been entered exactly the way it appears on the card.
• Verify that the 3 digit security code, found on the back of the card, has been entered properly.
• Verify that all of the billing information has been entered properly.

If you are still having problems placing an order on CodeJunkies.com with that particular credit card we would recommend contacting your credit card company for additional assistance.

*If this information does not help you, or if you would like a UPS tracking number for your completed order, please contact us by using the "Still Need Help?" option. When doing so, please be sure to include your order number. If you do not have your order number, please include the full name and email address that were used to place the order.

A: Codejunkies order can take up to 5 business days to be processed. Although your credit card was pre-authorized when you placed your order, the amount will not be charged to your account until the order is ready to ship. Once the order has shipped, your order status will be changed to Paid/Shipped and you will receive an email with the UPS Tracking Number for your shipment.

Occasionally, an order may take more than 5 business days. This occurs when the demand for a product is higher than expected and we do not have enough stock to fill your order. If this happens, you will receive an Out of Stock email from Codejunkies.com.

A: Codejunkies orders can take up to 5 business days to be processed. Although your credit card was pre-authorized when you placed your order, the amount will not be charged to your account until the order is ready to ship. Once the order has shipped, your order status will be changed to Paid/Shipped and you will receive an email with the UPS Tracking Number for your shipment.

Occasionally, an order may take more than 5 business days. This occurs when the demand for a product is higher than expected and we do not have enough stock to fill your order. If this happens, you will receive an Out of Stock email from Codejunkies.com.

A: How to cancel an order that has not shipped yet:

1. Log into the Codejunkies Shop
2. On the right side of the screen, under My Account, choose Order History.
3. Choose the order that you would like to cancel from your list of recent orders.
4. On the order details page, mark the items that you would like to cancel from your order by checking the box to the left of the product.
   • Proceed to step 5 once you have selected all of the items that you wish to cancel.
5. Choose Return Selected Items.
6. Choose your reason for return from the drop down box and submit your return request.

• If the return request is received and approved before the order has shipped, your order will be cancelled.
  
• If your order has already shipped, you will receive a Return Authorization email with instructions on returning the item once it is received.

A: An RMA # will be required to return any item purchased from our Codejunkies Shop.

Requesting an RMA #:

1. Log into the Codejunkies Shop
2. On the right side of the screen, under My Account, choose Order History.
3. Choose the order that you would like to cancel from your list of recent orders.
4. On the order details page, mark the items that you would like to cancel from your order by checking the box to the left of the product.
• Proceed to step 5 once you have selected all of the items that you wish to cancel.
5. Choose Return Selected Items.
6. Choose your reason for return from the drop down box and submit your return request.

• If your Return Request is approved, you will receive a Return Authorization email with instructions on returning the item.

Unopened items can be returned for a refund (minus shipping costs) if the product is returned within 30 days of the purchase date. Please send the product in complete packaging to the address listed in your Return Authorization email. Please mark the RMA # clearly on the outside of the package.

Unfortunately, we are not able to offer a refund on items that have been opened and/or used. If the item is defective, we will gladly replace it for you. If you do not wish to receive a replacement product, we can offer you a credit towards a future Codejunkies.com purchase. Please include a short letter describing the reason for your return, along with your Codejunkies Order Number. Please note whether you wish to receive a replacement product or a Codejunkies credit. The RMA # should be marked clearly on the outside of the package.

For your protection, we recommend that you use a recorded delivery service such as UPS or U.S. Mail with Delivery Confirmation. We cannot accept liability for item that are damaged or lost in the mail.

A: All orders are processed and shipped from our office in the United Kingdom. However, in order to provide our customers with affordable shipping costs, each day, all orders shipping to the U.S. are combined into one shipment to our U.S. office. Packages take two business days to travel between our UK office and our office in the U.S.

Once received in the U.S. office, the orders are separated and shipped out to the customer via UPS. UPS receives the information regarding the shipment when the UPS label is created in the United Kingdom. However, the UPS Tracking # will not show any activity until the order is received at our US Office and picked up by UPS at the end of that day.

A: All orders are processed and shipped from our office in the United Kingdom. However, in order to provide our customers with affordable shipping costs, each day, all orders shipping to the U.S. are combined into one shipment to our U.S. office. Packages take two business days to travel between our UK office and our office in the U.S.

Once received in the U.S. office, the orders are separated and shipped out to the customer via UPS. UPS receives the information regarding the shipment when the UPS label is created in the United Kingdom. However, the UPS Tracking # will not show any activity until the order is received at our US Office and picked up by UPS at the end of that day.