Below are the questions that the Datel support team members are most frequently asked; simply click on a question to view the answer. If you find you still have questions after reading through, or your question was not covered by the database, contact us using the "Still Need Help" option on the navigation menu.
- Datel Technical Support Team
A: Please be sure you're entering the ticket number properly when prompted.
If you're sure your ticket number is correct, your ticket may have been closed. If an issue is resolved, and no responses from your or Tech Support have been posted to the ticket, the ticket status is changed to "solved" and is closed.
If you're experiencing the same problem as before and the solution given is not working for you, you may re-open your existing ticket. If you're experiencing a NEW problem that is unrelated to the "solved" ticket, please use the form to open a new ticket.
To re-open a closed ticket follow these simple steps:
- Click on the "Check Ticket Status" link on this site.
- Enter your ticket Access Key & click the "Enter" button.
NOTE: If you do not have your ticket access key, you may enter your email address and it will be forwarded to you.
A: The Ticketing System is not an instant messaging service; it's more like Technical Support message board.
Tickets are answered in the order they are received and are responded to as quickly as possible; your patience is greatly appreciated.
Remember: The Datel Trouble Ticket System is for products purchased in the US and Canada only; of you live outside of the US or Canada, please contact support@datel.co.uk
NOTE: We are able to answer your tickets faster, and more accurately if you provide detailed information regarding the product, the console that product is used on, and the specific issue you're experiencing. If your issue is with PC based software, be sure to include which operating system you're running on your PC, and whether it is 32-bit or 64-bit.