Below are the questions that the Datel support team members are most frequently asked; simply click on a question to view the answer. If you find you still have questions after reading through, or your question was not covered by the database, contact us using the "Still Need Help" option on the navigation menu.
- Datel Technical Support Team
IMPORTANT NOTICE:
If you have downloaded the most recent Microsoft Dashboard update, our Max Memory card with 2 Gigabytes of memory will not fully function.
These problems are entirely due to the actions of Microsoft and are beyond our control.
The good news is that Datel is aware of the changes that are required to remedy this problem and will release a solution shortly.
If you have yet to download this update, we advise you to back up your data to your PC using the supplied USB card reader or to your Xbox hard drive, internal memory or Microsoft’s memory unit so you can restore your data.
If you wish, please return the memory card including the 2 gig micro SD card and USB SD reader to us along with your receipt and we will exchange / replace with a new updated version that will be compatible the recent Microsoft Dashboard release.
Datel Customer Support Mmailing Address:
Datel Design & Development
ATTN: Customer Service
33 North Garden Ave. Suite 900
Clearwater Fl., 33755
Please also include your phone number in case we need to reach you. If you have additional questions, please email us at support@dateldesign.com, or use our online trouble ticket system.
We apologize for the inconvenience this will inevitably cause and hope you understand the situation.
- Datel Customer Service