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Welcome to the Codejunkies customer service online knowledge base!

Below are the questions that the Datel support team members are most frequently asked; simply click on a question to view the answer. If you find you still have questions after reading through, or your question was not covered by the database, contact us using the "Still Need Help" option on the navigation menu.

- Datel Technical Support Team

Please bear in mind that there are many different brands of USB flash drive, and they all have different read speeds. A slow USB flash drive will lead to slow or stuttering playback of your movie and MP3 files. In this case, try using a CD-R or a different brand of flash drive.

MAX Media Player doesn't support special non-alphanumeric characters, and any files that have such characters in their name won't be displayed correctly. You can always rename the files on your PC using conventional characters . Also, the PS2 puts a limit on how large file names can be; if your file has a very long name then this may be why your file names have changed or look identical. Again, you should rename the file using your PC.

No, a PS2-compatible CD-R can only be recognized by MAX Media Player for PS2, and you will not be able to access any of its content using a PC. If you view a successfully burned CD-R's contents on a PC's CD-ROM drive it will display as having audio tracks that cannot be played back on your PC.

To check which version you have, double click the title bar of MAX Media Creator. If no version information appears, you have version 1.00 and should download and install the newest version from Codejunkies.com (uninstall the old version first).

Yes! In fact, before you do anything else, PLEASE MAKE SURE YOU HAVE THE VERY LATEST VERSION OF THE MAX MEDIA CREATOR PC SOFTWARE. This can be freely downloaded from the SUPPORT section of www.codejunkies.com.

You can use CD-R up to 700MB/80 minutes (we recommend using branded discs such as "Imation" or "Phillips"), or most makes of USB flash/pen drive (such as Datel's MAX Drive). CD-RW and DVD-R are NOT supported.

First, be sure you have the very latest version of the MAX Media Creator PC software. (Latest version 1.22+)

when you click the "Create" button and see the CD writing options dialog, you will see new options called "Compatibility Mode".

When you first burn a disc you should use "Normal Compatibility". (This mode should work on most CD/DVD writers.) If your discs made in this mode do not work with MAX Media Player then try burning the disc again with "Alternative Compatibility 1" selected. Again, if this disc doesn't work, try "Alternative Compatibility 2".

First, make sure you close all other PC applications which may be using your CD/DVD drives (some users have reported problems when third party software such as "Alcohol" is running).

The MAX Media Creator PC software works with the vast majority of CD/DVD writer hardware, but if you have a CD/DVD drive that isn't detected then please let us know by using the "Still Need Help?" option on this site. In the mean time, you can create CUE image files and burn these with other CD writing software such as Nero (see next question).

You can create CUE image files and burn these with other CD writing software such as Nero. Here's how:

1. Open MAX Media Creator.
2. Click the "Save to file" button in the "Output Media" box.
3. Select a destination for the files (e.g. your desktop).
4. Add the files you want on the CD.
5. Click "Create".
   You will now see a prompt dialog.
6. Click the "CD image" button.
   You will now have an "audio.cue" and an "audio.bin" file.
7. Open a CD writing program like Nero.
   You now need to burn the "audio.cue" image file to a disc.

Burning files in Nero:

1. Click the "recorder" menu option.
2. Select "burn image".
3. Select the "audio.cue" file creaded in Max Media Creator to burn the disc.

1. Open the folder on your PC where the target files are stored.
2. Select the files you want by holding down the "CTRL" key on your keyboard and clicking the left mouse button to select/deselect files.
3. Drag and drop the multiple files into MAX Media Creator's window.

No, files can only be read from a CD-R created with MAX Media Creator, or from a USB flash drive.

First, be sure that the movie has been properly converted using the MAX Media Creator software.

If you're using a movie file that has already been highly compressed such as a VCD or SVCD, then these formats will lack error correction and may have playback difficulties with Media Player.

We also recommend that your movie does not exceed the resolution 512x384.

No, this feature is not currently supported.

Note: Be sure to check codejunkies.com frequently for software updates. Various features and file compatibility updates may be added at any time.

No, MAX Media Creator is only available for Windows PC's. No other versions are planned.

Note: You should still be able to play most files on your PS2 by dragging and dropping them from a Mac onto a USB flash drive. However, you will not be able to convert files that the PS2 will struggle to play, for example high resolution video clips.