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Welcome to the Codejunkies customer service online knowledge base!

Below are the questions that the Datel support team members are most frequently asked; simply click on a question to view the answer. If you find you still have questions after reading through, or your question was not covered by the database, contact us using the "Still Need Help" option on the navigation menu.

- Datel Technical Support Team

Unfortunately, replacement keys for your Max Media Manager Pro are not available, and there is no way to retrieve the original key used. The best way to obtain another key is to purchase the product again.

At codejunkies.com online store, you may purchase a software download and product key alone (distributed by email) for $14.99 plus applicable codejunkies shop charges.

Please ensure you have used only the number zero in your key, and not letter O.

After verifying the Key is corrected, you should be able to proceed with installation.

If your PSP is not automatically detected by your PC software, please try the following solutions.

• Ensure that you have updated your software to the highest version currently available. Updates may be created frequently, so please be sure to check for them often. Updates will usually be downloaded through your Options menu.
  
  
• Verify that your PSP is in USB mode before attempting to detect it within the software or transfer data. Turn on your PSP and enter the Settings menu to find the option to enter USB mode.
  
  
• Within the options menu, you may also select to direct data transfer to a specific removable drive. Double-click on My Computer, and the PSP should be shown as a Removable Disk. After this title, a letter will be shown in parentheses. This is the drive letter that should be specified in the options menu of the software to manually direct data transfer. If your PSP is recognized automatically, please ensure the drive letter specified for the removable disk in My Computer matches the one assigned to the PSP in the PC software.
  
  
• Your PSP memory card may need to be formatted first in order to receive data. Consult your PSP manual for the proper procedure for formatting the memory card.
  
  
• Try connecting the device to a different USB port. If one of your USB ports is not functioning properly, it may cause a problem when the software tries to detect your PSP.

Try changing your font size on your computer.

1. Right click on your desktop.
2. Choose Properties.
3. Click on Settings tab in the dialog box that appears.
4. Click Advanced at the bottom right.
   The next box that comes up will have your font size.
5. Change your font size to "small".
   (if you do not have small listed in your options you can choose Other, then make sure that the font is set to 96 DPI/Pixels per inch)

This should fix the software to allow you to view it properly and access all buttons.

Although the PSP Action Replay Max and Max Media Manager software both include conversion utilities for sending various types of video clip files to your PSP, music files must be of the format .mp3 in order to be sent to the PSP. Please ensure the music files you are trying to transfer have the extension .mp3, or are identified as MP3 files when file properties are viewed.

To view the file properties for an icon, right-click on that icon and choose Properties from the small menu that appears.